Terms & Conditions

Last Updated: 18 August 2026

Welcome to MULTISTAR BOOKS LTD. These Terms & Conditions govern your use of our website and the purchase of products from us.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Us

This website is operated by:

MULTISTAR BOOKS LTD
52 Parsloes Avenue
Dagenham
Essex
England
RM9 5NU

Company Number: 16314211
Email: owner@multistarbooks.co.uk

MULTISTAR BOOKS LTD is a company registered in England and Wales.

2. Products

We sell books and related products through our website.

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However, colours, images, editions, covers and other product details may occasionally differ slightly from the images shown on the website.

If a product is materially different from its description, faulty or incorrect, please contact us so that we can assist you.

3. Product Availability

All products are subject to availability.

If we are unable to fulfil an order after it has been placed, we will contact you and may offer an alternative product or provide a refund where appropriate.

We reserve the right to correct obvious errors in product information, including pricing, descriptions or availability.

4. Prices

All prices displayed on our website are shown in the applicable currency indicated on the website.

We make reasonable efforts to ensure that prices are accurate.

If an obvious pricing error occurs, we may contact you before fulfilling the order. If the order cannot reasonably be fulfilled at the incorrect price, we may cancel the order and provide a refund.

Delivery charges, where applicable, will be displayed before you complete your purchase.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation by email.

An order confirmation does not necessarily mean that the order has been accepted. Your order is accepted when we confirm that the products have been dispatched or otherwise confirm acceptance.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, significant pricing errors, stock problems or an inability to fulfil the order.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Payment

Payment must be successfully completed before an order can be processed.

We may use third-party payment providers to process payments securely.

We do not normally have access to your complete payment card details.

7. Delivery

We aim to dispatch orders within the estimated processing period shown on the website.

Estimated delivery times are provided as guidance and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, customs procedures and other unforeseen events.

For further information, please see our Shipping & Delivery Policy.

8. Cancellation and Returns

Customers purchasing goods online generally have statutory cancellation rights under applicable UK consumer law.

For most goods, consumers generally have 14 days from receiving the goods to notify the seller that they wish to cancel, followed by a further 14 days to return the goods.

Certain legal exceptions may apply.

For full details, please see our Cancellation Policy and Returns & Refund Policy.

Nothing in these Terms & Conditions removes or restricts your statutory consumer rights.

9. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or significantly different from its description, please contact us as soon as reasonably possible.

We may request photographs or other information to help us investigate the issue.

Depending on the circumstances and your legal rights, we may offer a replacement, refund or another appropriate solution.

10. Customer Responsibilities

When using our website, you agree to:

Provide accurate and complete information when placing an order.
Provide a correct delivery address.
Use the website lawfully.
Not attempt to interfere with or disrupt the operation of the website.
Not use the website for fraudulent or unlawful purposes.

11. Website Content

All reasonable efforts are made to keep the information on our website accurate and up to date.

However, we do not guarantee that all website content will always be completely accurate, current or free from errors.

We may update, change, suspend or remove website content, products or services at any time.

12. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, page layouts and other materials, is owned by or licensed to MULTISTAR BOOKS LTD.

You may not reproduce, copy, distribute, modify or commercially exploit our website content without our prior written permission, except where permitted by law.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services such as payment providers, delivery services or analytics providers.

We are not responsible for the content, availability or policies of third-party websites.

Your use of third-party services may also be subject to their own terms and conditions and privacy policies.

14. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

We are not responsible for losses that could not reasonably have been expected at the time the contract was formed or for matters outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory consumer rights.

15. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Such circumstances may include natural disasters, severe weather, strikes, transportation disruption, courier failures, government actions, internet or telecommunications failures, or other events beyond our reasonable control.

We will make reasonable efforts to minimise any resulting delay.

16. Privacy

We process personal information in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may need to be processed for purposes including order fulfilment, payment processing, delivery, customer support, fraud prevention and legal compliance.

17. Complaints

If you have a complaint about an order, product or service, please contact us first so that we have an opportunity to resolve the issue.

Email: owner@multistarbooks.co.uk

Please include your order number and a description of the issue where applicable.

We aim to respond to customer enquiries as soon as reasonably possible.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page with the relevant update date.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory protections provided to you under the laws applicable to you.

20. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us: