Shipping & Delivery Policy

Last Updated: 18 August 2026

MULTISTAR BOOKS LTD sells books online and aims to dispatch customer orders as quickly and reliably as possible.

1. Order Processing

Orders are normally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume and other circumstances. Any estimated processing time shown on the website is an estimate unless expressly stated otherwise.

2. Delivery

Available delivery methods, estimated delivery times and delivery charges will be displayed during the ordering process where applicable.

Delivery times can vary depending on:


  • Destination

  • Courier availability

  • Public holidays

  • Weather conditions

  • Customs procedures

  • Unforeseen courier delays

We will make reasonable efforts to ensure orders are dispatched and delivered within the stated or agreed timeframe.

3. Delivery Delays

Once an order has been dispatched, delivery may occasionally be delayed due to circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact us with your order number. We will investigate the delivery status and assist where possible.

4. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, retain the packaging and take photographs of the parcel and the contents, as this may help us investigate the issue with the delivery provider.

5. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an order cannot be delivered because incorrect or incomplete information was provided, please contact us as soon as possible.

6. International Orders

For international deliveries, additional delivery times, customs requirements, import duties or taxes may apply depending on the destination country.

Where applicable, such charges may be the responsibility of the customer.

7. Undelivered Orders

If tracking indicates that an order has been delivered but you have not received it, please contact us so that we can investigate the matter with the relevant delivery provider.

We will work with the customer and delivery provider to determine the appropriate resolution.

8. Contact

For delivery enquiries:

MULTISTAR BOOKS LTD
52 Parsloes Avenue
Dagenham
Essex
England
RM9 5NU